Q: If I pay for a course now, when can I access it?

A: Unless otherwise specified in the course description, the course will be available right away.


Q: If I pay for a course now, when must I complete it by?

A: Unless otherwise stated (as is the case for Billing for Midwives), you will have until at least the CE Approval date(s) listed on the coursepage. 

Example: The coursepage for Care for the Lactating Body says:

"Approved by ACNM for 3 hours of continuing education. Approval number 2020/09, through February 19, 2022. 

IBLCE has allocated 1 L-CERPs for this course. IBLCE verification number C1991369, through February 17th, 2021."

Then you will have until at least February 19, 2022 to complete the course for ACNM credit, and until at least February 17th, 2021 to complete the course for CERPs.

For most of our courses, those approvals will be renewed, and you will have even longer. Of course, we can never guarantee that until the renewal comes through, but you are always welcome to email jesica@HiveCE.com to inquire whether we will be submitting a renewal.


Q: So when do I have to complete Billing for Midwives by?

A: If you chose the 30-day or 1-year access on Billing for Midwives, you'll need to complete it by the time your access ends.


Q: If a course is certified for CE through a certain date, does it mean that I need to be renewing my credentials by that date?

A: No, it means that you need to complete the course, and pass the post-test to generate your CE certificate by that date. The date you pass the post-test will be the date on your certificate. That date needs to be within the period specified by your credentialing body - usually a one or two year range prior to the date of re-certification.


Q: How long will I have access to the course?

A: Most learners integrate new information best by having access to it for reference. Our courses are designed to be reference materials for you to use long after you "finish" and have a CE Certificate! 

Unless otherwise specified (as it is on Billing for Midwives), you will have access to the course materials until "further notice," which will always be after the last date of any CE Certifications. For most courses, you will have access for months and even years after that date. 


Q: I can't remember my password. How do I reset it?

A: You may use the "forgot password" option at login, or under My Account>Password. Be warned that sometimes it can take 5-10 mins for the reset email to come through. 


Q: How do I change my credit card information?

A: Go to My Account>Billing.


Q: Ugh...I'm enrolled in Extended Access for Billing for Midwives, and my card info changed, so now my subscription has expired. How can I get it started again? Do I need to pay the initial enrollment all over again?

A: Start by updating your new card info in My Account>Billing. Then send an email to jesica@HiveCE.com requesting a restart of your subscription. If it has been less than 90 days since your subscription expired, we can start it again. 

If it has been more than 90 days, we will evaluate on a case-by-case basis, and you may need to pay a restart fee.


Q: I'm enrolled in the Extended Access option on Billing for Midwives, and I am now ready to cancel my subscription. How do I do that?

A: You may cancel your subscription at any time at My Account>Billing. Be sure to pass your post-test and print your CE certificate before you cancel!


Q: I've heard that my midwifery association has an organizational membership. How do I get my discount?

A: Because your midwifery association knows who their members are (and we do not), please contact them directly for your discount code. If you aren't sure who to contact there, please email jesica@HiveCE.com so we can connect you with the right person.

Q: How can I purchase a gift certificate?

A: Gift certificates can be purchased in any amount. Full details and purchase option here.

Q: I remember finishing the course and passing the post-test, why can't I find my CE Certificate?

A: The CE Certificate generates when you pass the post-test, and needs to be printed or saved to PDF at that time, as you can't access it online later. (The instructions say that, but some people miss that.)

Although you cannot access it later, we can! Please email jesica@HiveCE.com with the following information: 
  • Course title
  • Approximate time period that you passed the post-test (Example: "June 2020" or "spring or maybe summer of 2019")
  • Type of certification, if more than one was available (ACNM, MEAC, CERPs, etc)


If there is a record of you completing the course and passing the post-test, a replacement CE certificate will be emailed to you.



Something else? Need further clarification? 

Please email jesica@HiveCE.com.