Q: If I pay for a course now, when can I access it?
A: Unless otherwise specified in the course description, the course will be available right away.
Q: If a course is certified for CE through a certain date, does it mean that I need to be renewing my credentials by that date?
A: No, it means that you need to complete the course, and pass the post-test to generate your CE certificate by that date. The date you pass the post-test will be the date on your certificate. That date needs to be within the period specified by your credentialing body - usually a one or two year range prior to the date of re-certification.
Q: I can't remember my password. How do I reset it?
A: You may use the "forgot password" option at login, or under My Account>Password. Be warned that sometimes it can take 5-10 mins for the reset email to come through.
Q: How do I change my credit card information?
A: Go to My Account>Billing.
Q: I'm enrolled in the Extended Access option on Billing for Midwives, and I am now ready to cancel my subscription. How do I do that?
A: You may cancel your subscription at any time at My Account>Billing. Be sure to pass your post-test and print your CE certificate before you cancel!
Q: I've heard that my midwifery association has an organizational membership. How do I get my discount?