Q: If I pay for a course now, when can I access it?

A: Unless otherwise specified in the course description, the course will be available right away.

Q: If a course is certified for CE through a certain date, does it mean that I need to be renewing my credentials by that date?

A: No, it means that you need to complete the course, and pass the post-test to generate your CE certificate by that date. The date you pass the post-test will be the date on your certificate. That date needs to be within the period specified by your credentialing body - usually a one or two year range prior to the date of re-certification.

Q: I can't remember my password. How do I reset it?

A: You may use the "forgot password" option at login, or under My Account>Password. Be warned that sometimes it can take 5-10 mins for the reset email to come through. 

Q: How do I change my credit card information?

A: Go to My Account>Billing.

Q: I'm enrolled in the Extended Access option on Billing for Midwives, and I am now ready to cancel my subscription. How do I do that?

A: You may cancel your subscription at any time at My Account>Billing. Be sure to pass your post-test and print your CE certificate before you cancel!

Q: I've heard that my midwifery association has an organizational membership. How do I get my discount?

A: Because your midwifery association knows who their members are (and we do not), please contact them directly for your discount code. If you aren't sure who to contact there, please email jesica@HiveCE.com so we can connect you with the right person.

Something else? Need further clarification? 

Please email jesica@HiveCE.com.